Breakout Session

E-Tutoring Services – A Collaboration Initiative

Track:  Engaging Student & Faculty

Thursday, November 29th, 11:45am-12:45pm

Friday, November 30th, 9:20am – 10:15am

As Mercer County Community continues to grow its online student community, it became evident that academic support services were needed for our virtual students.  Specifically, there was a need for tutoring for students who did not traditionally visit campus.  A collaborative committee was formed with participation from Academic Support Services, Mercer OnLine and Information Technology Services to investigate an e-tutoring initiative for the college.


Michael Sullivan
Director, Mercer County Community College

Michael is the Director of MercerOnline at Mercer County Community College and is responsible for providing leadership and support of Mercer’s distance learning program.  He has spent most of his professional career in higher education, previously working for McGraw-Hill Higher Education’s eBook division.

Michael is an active member of the Instructional Technology Council and the New Jersey Distance Education Affinity Group. In 2009, MercerOnline won ITC’s award for best e-learning support in distance learning.

Michael received his Bachelor of Arts from Rutgers University and is currently completing his Masters of Education in Instructional Design at the University of Massachusetts – Boston.


Susan Bowen

Susan is the Executive Director for Information Technology Services at Mercer County Community College and is responsible for providing leadership and management in the strategic use of information technology at the college. She has spent her most of her professional career in higher education, with over 21 years focusing on information technology.

Susan is active in EDUCAUSE having served on the Mid-Atlantic Regional Conference Program Committee and the Member Services Committee and has presented at numerous regional and national conferences.  Susan currently serves on the NJEDge. net Board of Trustees.

Linda Scherr


Presentation Content

Summary – This presentation will focus on a collaborative approach for investigating and implementing an e-tutoring solution for online students.

Description of Project – Utilizing the expertise within Mercer Online, Academic Support Services and Information Technology Services, a solution for providing online tutoring for students was investigated, piloted, assessed and implemented campus-wide.  The process of each of these stages will be discussed.  In addition, the role of each area will be shared.  The e-tutoring solution selected will also be detailed.

Outcome – A campus-wide e-tutoring solution will be implemented for Fall 2012, to compliment the current on-campus academic support services.

Importance – Focus will be given to the collborative process of this initiative.


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