Breakout Session

The Integrated Management System, a Grass-roots Solution to Enterprise AV/IT management

Track: User Services

Breakout V
Friday, 9:20 – 10:15 am

Abstract
IMS, or the Integrated Management System, is a support tool designed from the ground up at Stockton University to manage and control a variety of AV/IT systems and processes. The current incarnation of the system integrates directly with our institutional calendar system and enterprise systems for password resets and identity verification. It also manages help-desk ticketing, hardware / software requests and inventory, and provides remote control to computers and AMX audiovisual control systems across Stockton’s campuses. In addition to the integrative feature-set, IMS also produces a variety of statistics, allowing Stockton to track a number of metrics related to call-volume, server / workstation compliance, and property transfers.

Robert Heinrich

Co-Presenters
Demetros Roubos
Brian Cole
Spencer Sharkey
Stockton University

Bio
Robert Heinrich is the Executive Director of Computer and Telecommunication Services at Stockton University. As a member of the Stockton community for the past 18 years, Robert is responsible for managing the University’s computing facilities and supporting instructional and information resources. As the University has expanded and grown, he has worked to improve institutional technology support resources and supported the development of the Integrated Management System. He manages numerous professional and student staff members and is responsible for the central IT budget. Most recently, in response to the New Jersey Building Our Future Bond Act, he is working to implement a 1.5 million dollar Higher Education Equipment Leasing Fund Bond initiative for development of virtualized desktop infrastructure (VDI) and electronic classroom upgrades.

DEMETRIOS ROUBOS is an award-winning, AMX certified Control Expert with over seven years of experience designing and building AV/IT solutions. He is currently a professional systems administrator and adjunct professor at Stockton University. Demetrios completed his Master of Computational Science in 2013, and prior to that, a Bachelor of Computer Science and Information Systems in 2008. He served as the initial developer of IMS and has provided vision and guidance as the project has grown in size and complexity.
BRIAN COLE is the lead developer of IMS and a professional ERP systems administrator at Stockton University. He completed his Bachelor of Science in Computer Science and Information Systems in 2013. Brian is responsible for creating and implementing many key features of Stockton’s IT automation and control infrastructure. He is an expert in a variety of programming languages, including C#, JS, PHP, and PL-SQL. Many of the amazing features available to us today are a direct result of Brian’s dedication and insight.
SPENCER SHARKEY is the next generation of developers on the IMS project. He is currently rewriting the front-end interface to enhance mobile support and add features requested by the community of users. Spencer is an undergraduate Computer Science and Information Systems student at Stockton. He has recently taken interest in elastic search and big data, and looks forward to a bright career creating dynamic applications and services.