Breakout Session 1: Workshop

Identifying Pain Points, Avoiding Burnout and Learning to Love ITIL (workshop)

Wednesday, November 16th

As Higher Education professionals, we find creative ways to turn problems into opportunities. Part of what it takes to be effective is being able to take a step back, identify pain points and rethink how we can improve the effectiveness and efficiency of services and processes. Just as these challenges are common across our institutions, so are best-practice strategies that can help avoid staff burn-out while rethinking the support of IT services. This workshop will be interactive with participants discussing pain points at their institutions, strategies for avoiding staff burnout and ways that best practices strategies have made a positive impact.


Blake Haggerty
Executive Director for Digital Learning and Technology Support
New Jersey Institute of Technology

Phil Stickna
Assistant Director for Technology Support Services
New Jersey Institute of Technology

Anthony Farber
Manager of the IST Service Desk
New Jersey Institute of Technology